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How not to do review management
First rule of the modern world: don’t mess with the internet. Most of you will have probably heard the story of Jarrid Tansey, the pizza delivery driver from Westport, Massachusetts who was ridiculed...
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6 Steps to Successfully Managing Your Customer Reviews
Love them or hate them, online customer ratings and reviews are a fact of life for brick and mortar retailers. Sites like Yelp, Google+ and TripAdvisor influence 3x more sales than a brand’s own...
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Tips for Creating a Successful Retail Loyalty Program
On average, it costs $10 to acquire a new customer in the retail industry. At first glance that figure seems low, but if that new customer only comes to your store once and spends 9$ it can be...
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